Isn’t it too hot to practice on wool?
Just like the wool on a sheep, your practice mat will keep you warm in the cold, and cool in the heat. This thermoregulation is a natural property of wool. Works especially well for intense practice and a long savasana just after - you feel nice and warm while your body is cooling down after asana practice.
What about when my practice mat gets wet from sweating during the practice?
Wool can absorb up to 35% of its weight in water, which is how it wicks sweat away from your mat so effectively. Once practice is completed, if wet, allow it to dry by leaving it flat for a while, preferably in a sunny area. That said, we don’t recommend to use our practice mat in hot studios, because humid and hot environments can shorten the shelf life of your new natural fibre practice mat.
Does it slip?
This is not a sticky mat. The grippy surfaces provide relief, however, this mat is one on which your core needs to be engaged. Mindful core engagement during the practice sets you on the right path towards corrects postures and helps to stabilize and support your spine.
What about durability? How long will my mat last?
Given the manufacturing quality, you can expect that it will last longer than any other natural fibre mat available. With weekly practice and proper storage and drying, we expect that it will be with you in 3-5 years. Otherwise, much longer. The mat has been moth treated.
However, nonwoven wool structures can serve many purposes that are naturally safe and sustainable. Check back on our website for creative suggestions to how to repurpose your practice mat once you are done with it.
What if I’m allergic to wool?
Wool is naturally non-allergenic. The sensation of skin irritation sometimes comes due to the difference in PH balance in wool and human skin. Our practice mats are made of wool naturally treated to neutralize PH in order to minimize this sensation too.
How do I clean it?
The wool fibre is coated in its lanolin, which stops bacteria from attacking it. All you need to do to clean it is leave the mat flat out to dry after a sweaty practice, ideally under direct sunlight. If stained, spot dry cleaning is an effective solution.
Why this colour choice?
We chose to not use dyes in our mats. The textured look comes from blending 90% white wool with 10% black wool.
I am vegan. Can I use your mat?
Depending on your reason for being vegan. Should it be due to being against animal cruelty, we can assure you that no animal has been harmed in producing the wool used in our mats. Sheep are treated humanely and ethically in New Zealand. And they need a haircut - even more than we do!
I am practising Bikram / Hot yoga, would your practice mat work for me?
We don’t recommend you use our practice mat in hot studios, because humid and hot environments can shorten the shelf life of your new natural fibre practice mat.
Is it itchy?
Only as much as your favorite wool jumper would be.
Where is the wool sourced from?
We have vouched to source only New Zealand wool for our mats because of the high ethical standards of animal welfare in this country, as well as the guaranteed fibre specs that we can ensure through our supply agreements with the farmers. New Zealand farmers have led the way in on-farm research and education programs establishing best practices for animal health.
Where are Yolana practice mats made?
The practice mats are manufactured in a world-class felting facility in Germany. Our supplier meets strict quality assurance standards and ensures that every one of the mats is made to specifications. While felting technology is available in other facilities around the world, the expertise and craftsmanship employed at our supplier’s facility offer our mats superior quality and durability.
How is your wool mat superior to the natural rubber mats?
Our mats have the appropriate density for the same thickness, are odourless due to wool’s antibacterial properties, are 40% lighter than the same spec latex mats and have a pleasant constant temperature to the touch throughout the practice. Our mats are also coated in key places for grip and they are biodegradable. Fire-resistant, if ever in need of a shield. When sweat comes on, our mats are moisture wicking and absorbing, so the natural grip kicks in. Because of that, there's no break-in period necessary. Finally, our mats need no chemicals to cleanse them. Air them in the sun and they refresh because sunlight is the most powerful disinfectant.
ORDER & PAYMENT
How can I pay for the order?
Major credit cards are accepted.
Is it safe to pay through your website?
Payment by credit card is encrypted; only the payment system handles your confidential information (credit card number, date of expiration). This information is not communicated to us and is not accessible by third parties.
When will my order be dispatched?
Once your order has been received, it will be dispatched within 1 - 2 working days. You will be sent an email as soon as your order has been dispatched.
What is the status of my order?
You will receive a shipment notification email with a tracking number once your order is processed and on the way to you! If you are having trouble tracking your order, send us a note. As we only ship during business days, orders placed on Friday after 12:30 pm or over the weekend will ship out on Monday morning.
* All orders placed with standard shipping take 5-7 business days to arrive. For faster shipping, you may purchase priority shipping.
* All international orders please note, your order may be subject to customs clearance procedures in the country of arrival that may cause delays beyond our original delivery estimates.
How much does shipping cost?
We offer free shipping on the orders to New Zealand and flat shipping rate on the orders worldwide.
Where do you ship?
How long does shipping take?
Standard delivery times are 3-5 business days to New Zealand and 6-10 business days worldwide.
Can I expedite my order?
To receive your practice mat in 2-3 business days, we can use a priority shipment; please email us at email@example.com and we will advise on the additional pricing.
How do you ship?
All the orders are delivered via Courier Post, tracked.
RETURNS & REFUNDS
What is your return policy?
We offer a 30-day trial period; you can return your practice mat with no questions asked, even if you have practised on it intensively. We cannot refund original or return shipping charges.
How do I make a return?
Email firstname.lastname@example.org letting us know that you would like to return and we will send you detailed instructions.
When can I expect my refund?
Please allow up to two weeks for your refund to be processed once the mat has been received.